Frequently Asked Questions
Everything you need to know about shopping with Mint Velvet.
What are your standard delivery options?
We offer Standard Delivery within 3-5 working days, as well as Next Day Delivery for orders placed before 8pm Monday to Friday. All UK orders over £100 qualify for free standard shipping.
How do I return an item?
You can return any unworn items within 28 days of receipt. Returns can be processed through our online portal for a small fee, or returned to any of our standalone boutiques free of charge.
Where can I find a size guide?
Each product page features a detailed size guide to help you find the perfect fit. Our collections are designed in UK sizing, ranging from size 6 to 18, with specific 'Petite' and 'Long' options available in selected styles.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking link from our carrier so you can monitor its progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout via PayPal, Apple Pay, and interest-free installment options through Klarna.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times and costs vary by location and will be calculated at the checkout stage.