Returns & Exchanges
We want you to love your Mint Velvet purchase, but if you are not completely satisfied, you can return your items within 28 days for a full refund or exchange. All items must be returned in their original condition with all garment tags still attached.
Start Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring they are unworn and secure, and include your completed delivery note inside the parcel.
Generate Your Label
Choose your preferred return method to generate a prepaid shipping label or a QR code for paperless drop-off at a local collection point.
Drop Off and Track
Hand over your parcel at your chosen location and keep your proof of postage; we will process your refund within 10 working days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing